Two days ago, Ryan Arndt (@CertainlySocial), Community Manager for the IGDA, sent me an article called “The Web is a Customer Service Medium.” You can click the link and read it for yourself, if you’d like. In fact, I encourage you to do just that. In the article, Paul Ford discusses the nature of the […]
Today’s show topic comes from an email that I recieved recently asking how best to go about extending your presence beyond your own community site. Jon and I discuss some of the best ways to do this both from the internal company perspective, and from the external fan site perspective. Download – Episode 15 Listen: […]
This episode is a bit of a hot topic! We discuss the comparisons between press and community sites. Having some experience on the inside of things as community manager, we spill the beans on some of our perspectives about how sites qualify as what, who takes care of whom, and what makes for a good […]
After much GDC-Onlining and Zombie-Apocalypsing, Six Okay finally is reunited with long-time collaborator and buddy-cop partner Weezul in this, the sixth episode of 15 Minutes of Game. So what’s up? Well, this time we answer a couple quick twitter requests, and spend some time talking about old school and new school community managers, and a […]
Our beefiest episode yet! This time around, it’s all about one thing – advice for becoming a Community Manager. It’s a question that both Jon and I get frequently, so we wanted to take a few minutes to answer the call. Download: Episode 3 Listen: Subscribe via iTunes.
So it’s been a while since I posted much around here, but if you’ve been enjoying the little bits of advice I’ve been posting here on the blog, you’re going to want to stop by a little panel I’ll be hosting at PAX Prime this year. Details after the jump….
With online communities growing in importance every year, the videogame industry has been on the forefront of hiring dedicated professionals to reach out to their fans online. Below is a living list of Community Managers in the videogame industry, and links to where you can find them online. Given the growing nature of online community management, […]